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Infrastructure Engineer

New York, NY · Full-time · Intermediate

About The Position

Position Overview: In this role, the individual will be responsible for building and maintaining IT systems and services including storage area networks, structured cabling, internet connections, and virtualization platform. Most importantly, this person will be one of the "go to" people in IT that makes the company productive.

Experience Level: 10-12 years

Responsibilities:

  • Manage IT issues and service requests to resolution across the entire IT infrastructure stack, including PCs, laptops, servers, virtualization, storage, networks, remote access, WAN acceleration, and security tools
  • Provide 2nd and 3rd level IT infrastructure support for employees, including Executives and Investment Professionals
  • Track/troubleshoot problems in a timely using ticketing system Samanage and provide end-user training as required
  • Develop/update/execute firm’s disaster recovery plan
  • Manage firm’s current cloud based infrastructure and develop plans for migrating on-prem servers/apps to the cloud
  • Manage firm’s Cybersecurity plan in combination with Managed Services vendor and internal infrastructure
  • Provide mentoring and cross training of junior level staff
  • Install, diagnose, repair, maintain and upgrade systems hardware, software and related equipment to ensure optimal performance
  • Help address audit requests from firm’s internal and external auditors
  • Support firm’s internal SharePoint site with add-ins and upgrades
  • Provide support to end users in using software applications to fulfill business objectives
  • Meet Service Level Agreements and Helpdesk/Desktop Support related Key Performance Indicators (KPI)
  • Coordinate cross functional IT changes between internal users, executives, development teams, and outsourcing providers
  • Document processes and solutions for use by other team members, helpdesk, and outsourcing providers 
  • Coordinate with third-party vendors in software/hardware upgrades, installs and decommissionings

·        Communicate and coordinate with business users in gathering requirements and testing/supporting applications

·        Develop technical specification and design and functional specification documents for business requirements

·        Make recommendation for improving existing processes and suggest better tools where appropriate

·        Be client driven and stay up-to-date on technological developments in the industry


Requirements

Required Skills:

  • Excellent knowledge of business centered IT service delivery methodologies and preferably ITIL certified
  • Excellent Project Management skills and preferably certification as Project Management Professional (PMP)
  • Deep experience in identity management, systems management, virtualization, storage, and networking and preferably MCSE: Core Infrastructure and MCSE: Business Applications certified
  • Experience in developing/implementing IT infrastructure strategy in digital transformation of organizations
  • Experience in developing project plans with critical success factors, KPIs, work-break-down structures, delivery and resource schedules
  • Highly organized, good eye for detail and process and timeline orientated
  • Excellent communication and presentation skills with experience is developing project proposals, business requirement documents and technical/functional specification documents
  • Excellent critical reasoning, customer focus and end user expectation management skills
  • Proven leader and experience in managing a team of helpdesk, hardware, telecom, and network specialists

·        Bachelor's degree in Computer Science or Engineering

·        Strong Systems administration knowledge supporting Windows Server 2008/2012 in a VMWARE environment and other core infrastructure technologies such as Active Directory, PKI, SAML, IRM/RMS, DLP, and VDI (Citrix XenDesktop/VMWare View)

  • Cybersecurity experience with Managed Services providers, internal end-point protection and cybersecurity training  
  • Experience with migrating/managing cloud based infrastructure preferably on Azure
  • Strong working knowledge of supporting Windows 10, Microsoft Office 2010, PC, Laptop and Workstation class hardware
  • Experience in supporting MDM tools such as InTune/AirWatch
  • Experience in operating and maintaining Telecom and A/V systems
  • Knowledge of supporting diverse mobile solutions such as Android, and iOS devices
  • Strong knowledge of systems automation technologies such as Windows Shell Scripting, PowerShell, or Perl
  • Knowledge of basic networking technologies such as DHCP, DNS, VPNs, Firewalls, Routing, and Wireless networks
  • Experience with distributed server and workstation environment
  • Knowledge of security products such as Symantec Antivirus, Endpoint Encryption, Security Analytics, Bluecoat, Cisco FirePower, or Citrix Netscaler

·        Experience in developing scripts using PowerShell/Python

·        Self-motivated, flexible, proactive and responsive to various levels of staff and management

  • Strong ability to interact effectively with peers, work on own initiative and to adapt to a changing, fast paced, and dynamic work environment across multiple regions and time zones

·        Results oriented, high energy, self-motivated and proven experience supporting high pressure environment preferably in Investment/Trading


COMPANY OVERVIEW


iStar (NYSE: STAR) finances, invests in and develops real estate and real estate related projects as part of its fully-integrated investment platform. Building on over two decades of experience and more than $35 billion of transactions, iStar brings uncommon capabilities and new ways of thinking to commercial real estate and adapts its investment strategy to changing market conditions. The Company is structured as a real estate investment trust (“REIT”), with a diversified portfolio focused on larger assets located in major metropolitan markets. Additional information on iStar is available on its website at www.istar.com.



iStar Inc. is an Equal Opportunity Employer



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